Refund and Return Policy – COOTOPIX

Effective Date: February 13, 2025

At COOTOPIX, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. This Refund and Return Policy outlines how we handle returns, exchanges, and refunds for products purchased through our website.

1. Return Policy

We accept returns on most products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. If the product is damaged, used, or missing parts, we may not be able to accept the return.

2. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

3. Exchange Policy

If you wish to exchange an item for a different product, please contact us within 30 days of receiving your order. The item must be unused and in its original condition. If the exchange is for a more expensive item, you will be required to pay the difference. If it’s a less expensive item, the difference will be refunded.

4. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Personalized products
  • Items marked as final sale

5. How to Return or Exchange an Item

To initiate a return or exchange, please contact our customer service team via email at contact@cootopix.xyz or by phone at 818-706-8311. We will provide you with the necessary instructions and a return authorization number if applicable. Please ensure that you keep your receipt or proof of purchase when returning products.

6. Shipping Costs

You will be responsible for paying the shipping costs for returning an item unless the item is defective or incorrect. Shipping costs are non-refundable, and any return shipping charges incurred are the responsibility of the customer.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange at no extra cost to you. Please provide photos of the damaged item to help us process your claim quickly.

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