Shipping Policy – COOTOPIX

Effective Date: February 13, 2025

At COOTOPIX, we are committed to providing you with a smooth and convenient shopping experience, which includes efficient and reliable shipping. This Shipping Policy outlines the terms and conditions related to shipping for all orders placed on our website.

1. Shipping Methods and Fees

We offer various shipping options depending on the delivery address and the weight of your order. Shipping fees will be calculated at checkout, and you will be able to choose the method that best suits your needs. The available shipping methods include standard shipping, expedited shipping, and express shipping.

2. Processing Time

Orders are typically processed within 1-2 business days from the time they are placed. However, during peak seasons or promotional events, processing times may be slightly longer. Please note that orders are not processed on weekends or holidays.

3. Shipping Time

Shipping times vary depending on the shipping method selected and the delivery location. Estimated delivery times will be provided at checkout. For standard shipping, delivery typically takes 5-7 business days within the United States. Expedited and express shipping options may reduce delivery time.

Please note that international orders may take longer due to customs processing, which is outside of our control.

4. International Shipping

We offer international shipping to select countries. Shipping fees and delivery times for international orders will vary depending on the destination. Customs duties, taxes, and other import fees may apply, and these are the responsibility of the customer. Please check with your local customs office for more information about any applicable fees before placing an order.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the status of your order using the tracking link provided. If you have any issues with tracking or delivery, please contact our customer service team for assistance.

6. Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO addresses. Additionally, some products may have shipping restrictions based on the destination or product type. If an item is unavailable for shipping to your location, we will notify you promptly.

7. Shipping Delays

While we strive to ensure timely delivery, shipping delays may occur due to factors such as weather conditions, natural disasters, customs clearance, or other issues beyond our control. If there are any significant delays with your order, we will notify you as soon as possible.

8. Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us immediately. We will work with you and the carrier to resolve the issue, whether by providing a replacement or issuing a refund, depending on the situation.

9. Address Accuracy

Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you need to update your address, please contact us as soon as possible before your order is shipped.

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